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How Great Teams Turn Conflict into Strength

Diana McLain Smith

Diana McLain Smith

Presenter: Diana McLain Smith
Date: Thursday, October 8, 2009 @ 10:00 AM
Length: 90 minutes

About the Event

No one today would dispute the idea that relationships matter. Cross-functional teams, flatter hierarchies and efforts to move decision-making down in organizations all depend on the quality of people’s relationships. Yet despite their importance, relationships remain largely a mystery. Like a firm’s culture, relationships are part of the informal side of organizational life: the soft stuff that is hard to see, grasp or change.

Smith will draw on in-depth case studies, including those in her book, Divide or Conquer: How Great Teams Turn Conflict into Strength, this session shows how relationships turn a bunch of individuals into a team, then determine the fate of both. By bringing relationships front and center and then using case studies to peer inside them, this session will help participants:

  • understand how relationships work, develop, and change,
  • build relationships strong enough to master the toughest challenges facing their teams, and use conflicts to create better solutions while strengthening relationships.

Learning Objectives

Participants will:

  • Understand how relationships work, develop and change
  • Learn how to use conflicts to create better solutions while strengthening relationships
  • Learn how to build relationships strong enough to handle a team’s hottest conflicts

Target Audience

Useful for anyone from mid to advanced levels

About the Presenter

Diana Smith is a partner at The Monitor Group, a global management consultancy. Considered a master advisor to teams, she is the author of numerous articles and chapters and most recently, the highly acclaimed book Divide or Conquer: How Great Teams Turn Conflict Into Strength. For 30 years, Diana has studied, advised and written about how leaders across sectors and geographies make their hardest choices, handle their toughest problems and negotiate their hottest conflicts. She has taught at Harvard Law School, the Harvard Kennedy School of Government, the Harvard Graduate School of Education and the Boston College Carroll School of Management.